GB-Glasgow: IVR Review Services
key details
| Value | £60,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72590000 |
| Region | Scotland |
| Deadline | 11 Mar 2024 |
| Contract start | 14 Mar 2024 |
| Contract end | 13 Mar 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-457077e4-04b1-4c12-a330-43d87e867159 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Adexchange Media Limited | £60,000 | 11 Mar 2024 | active |
description
The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor.
Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
documents
- https://www.contractsfinder.service.gov.uk/Notice/5105832b-69e8-4461-80b3-abdcfdcb8583 , tenderNotice
- https://www.delta-esourcing.com/tenders/UK-GB-Glasgow:-IVR-Review-Services/29V3D64ZKK , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 25 Jan 2024 | Tender (tender) | · | 5105832b-69e8-4461-80b3-abdcfdcb8583-717322 |
| 13 Mar 2024 | Award (award) | · | f52fbaf8-39a0-4efb-ac96-c920bfad50f6-731387 |
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source
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