Out of Hours Call Handling Service
key details
| Value | £300,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79500000 +1 more |
| Region | East Midlands, West Midlands, East of England, London, South East |
| Deadline | 23 May 2024 |
| Procedure | open |
| OCID | ocds-h6vhtk-040ce4 |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £300,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Fortem Solutions Limited | £112,780 | 16 Oct 2024 | active |
| Fortem Solutions Limited | · | · | active |
description
The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision.
This is for the handling of calls outside of the Authority’s own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority’s appointed repairs contractor’s. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.
documents
- https://procontract.due-north.com/Advert?advertId=dc5d747c-45fe-ee11-812a-005056b64545
- https://www.contractsfinder.service.gov.uk/Notice/df71f11d-92b5-4fdc-976e-1a8e99c412ed , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
9 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Oct 2023 | Prior information notice (F01) | Earlier regulations | 030700-2023 |
| 24 Nov 2023 | Corrigendum (F14) | Earlier regulations | 034766-2023 |
| 30 Jan 2024 | Corrigendum (F14) | Earlier regulations | 003012-2024 |
| 19 Apr 2024 | Contract notice (F02) | Earlier regulations | 012810-2024 |
| 19 Apr 2024 | Corrigendum (F14) | Earlier regulations | 012890-2024 |
| 19 Apr 2024 | Corrigendum (F14) | Earlier regulations | 012770-2024 |
| 24 Apr 2024 | Tender (tender) | · | df71f11d-92b5-4fdc-976e-1a8e99c412ed-743745 |
| 6 Dec 2024 | Contract award notice (F03) | Earlier regulations | 039495-2024 |
| 6 Dec 2024 | Award (award) | · | 579dba86-d1bd-4382-aa7e-65da0e298c11-808986 |
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source
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