Social Media Listening Services

At the BBC, the audience is at the heart of everything we do.

Thanks to social media and social listening we can hear from our audiences, in the UK and around the world, much quicker and in greater detail than ever before.

We use social listening to help inform and cover news. BBC News and BBC World Service are known globally as some of the most trusted and valued news brands. Social listening can help us to tell stories quickly - and find content, contributors and to analyse trends and better serve our audience.

BBC Monitoring is another key user for this tender. The service monitors over 3,000 sources across radio, TV, press, online and social, in 100 languages. Their purpose remains to observe, understand and explain the world's media to help our users interpret key events.

The Contract will have a term of 3 years and 4 months. 4 months for transition and implementation, and 3 years for the service delivery.

The Contract may be extended at the BBC's discretion by two periods of 1 year each.

The estimated value range for this tender is between £400.000 - £520.000 for 3 years.

Including the extension period of 2 years, the 5 years estimated value range is £750.000 - £860.000

Additional information:

Where there is more than one economic operator, the BBC reserves the right to require a grouping of economic operators to take a particular legal form or to require a single economic operator to take primary liability or to require that each party undertakes joint and several liability.

Please register your interest in this project by taking the following steps:

1. Register your company on the Jaggaer e-Tendering portal (this is only required once):
1. Go to https://bbc.bravosolution.co.uk
1. Click the link on the login page to register;
1. Accept the terms and conditions and click 'Continue';
1. Enter your correct business and user details;
1. Note the username you chose and click 'Save' when complete;
1. You will shortly receive an email with your temporary password.
2. Express an interest in the tender:
2. Login to the portal with the username/password;
2. Click the 'PQQs/ITTs Open to all Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier).
2. Click on the relevant PQQ/ITT to access the content;
2. Click the 'Express Interest' button at the top of the page. This will move the PQQ/ITT into your 'My PQQs/My ITTs page. (This is a secure area reserved for your projects only;
2. You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ITT Details'box.
3. Responding to the tender:
3. Click 'My Response' under PQQ/ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining);
3. You can now use the 'Messages' function to communicate with the buyer and seek any clarification;
3. Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ/ITT. There may be a mixture of online and offline actions for you to perform (there is detailed online help available)
3. You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Jaggaer e-Tendering help desk.