Business to Business Outsourced Services

Name: Business to Business Outsourced Services
Creator: NS&I
Published: 2023-07-20T10:13:21.000Z
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

NS&I Published 20 Jul 2023 Contracts Finder

key details

Value	£200,000,000
Status	complete
Category (CPV)	66110000 +6 more
Deadline	28 Oct 2022
Procedure	selective
OCID	ocds-h6vhtk-035799

Awards (2)

This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £200,000,000.

Supplier	Value	Date	Status
Sopra Steria	£92,312,456	20 Jun 2023	active
Sopra Steria	·	·	active

description

This contract has been awarded following the conclusion of a procurement process.

B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintaining continuity for the government schemes that B2B manages. These are:

•	Childcare Services (consisting of 30 Hours of Free Childcare and Tax-Free Childcare)
•	Help to Save
•	Help to Buy
•	Court Funds Office

Requirements across the schemes include:

•	Serving Customers
o	Meeting the service needs and providing support to the end users of the schemes managed by B2B
o	Engagement with B2B clients in order to operate and eventually transition the solution to Rainbow by the end of the contract
•	Operational Management
o	Process transactions - The processing of transactions into, out of and between customer accounts
o	Manage customer access and accounts - The management of customer accounts and their access to these via a number of channels (predominantly digital) with corresponding support as required
•	Manage Stakeholders – Supporting NS&I relationships with (and obligations to) key external stakeholders, including the client government departments and HMT as NS&I sponsor.
•	Organisation - The provision of key enabling capabilities for the services, including for managing people, resources, technology and facilities.
•	Manage Partners/Suppliers - The management of suppliers and partners, related to the B2B provision. The supplier will be encouraged to maximise the use and efficiency of the existing technology to deliver B2B services throughout the life of the contract.

documents

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notice history

5 notices published against this procurement.

Published	Type	Regime	Notice
29 Jul 2022	Prior information notice (F01)	Earlier regulations	020870-2022
27 Sept 2022	Contract notice (F02)	Earlier regulations	027105-2022
28 Sept 2022	Tender (tender)	·	5fb08fac-37a5-4f94-8696-1da9c3b7706b-575477
20 Jul 2023	Contract award notice (F03)	Earlier regulations	020901-2023
21 Jul 2023	Award (award)	·	feaeaac4-e85d-4b14-9dd5-2d2f0c6bb57b-664914

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source

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