Customer Service Advisor KB010422

Job Title: Customer Service Advisor

Rate of Pay: £10.83 per hour PAYE. Inside IR35

Hours: Various

Location: Working on site only at the Operations and Development Centre, Oldbury

Start Date: ASAP

Contract type: Temporary for 12 weeks from start date

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

Do you get a real buzz from giving excellent customer service? Are you a great team player and a confident communicator? if so we want to hear from you?

We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team. Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services.

Are you:

Driven and committed to providing excellent customer service

Enthusiastic and friendly

Flexible and willing to develop your knowledge and skills

Able to use your own initiative and also work as part of a team.

The role:

You will answer customer enquiries and requests about a wide range of services. You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person. You must be able to respond promptly as well as politely and accurately to resolve the customer query.

You will be given training through your induction period and the opportunity to gain recognized customer service qualifications.

Key Requirements:

We are looking for people who have a proven track record of dealing with the public in a customer services role. You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers. The ability to record accurate details and use our IT systems is essential.

The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday

The various shift patterns for 37 hours per week 8.00am - 4.00pm 8.30am - 4.30pm 9.00am - 5.00pm 9.30am - 5.30pm 12noon - 8 .00pm

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

No DBS is required for this role.

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk...

Additional information:

The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.

Closing date for submission of quotations is Wednesday 6th April 2022 12:00pm Midday

Is a Recurrent Procurement Type? : No