Housing Responsive Repairs and Voids

The Council is procuring two new contracts (the "Contracts") to replace its existing responsive repairs contractor, and the new Contracts started 1 August 2023.

To mitigate the risk of appointing a single provider and to attract local and SME contractors the Council is letting

this contract via 2 lots by geographical area as follows:

• Lot 1 Responsive repairs excluding gas -approximately 70% of stock
• Lot 2 Responsive repairs excluding gas - approximately 30% of stock

A map showing the geographical split of Lots 1 and Lot 2 can be found in the procurement documents.

The work is for responsive repairs and voids property works to Croydon Council housing. It includes other maintenance and general building works which are not part of a planned programme which may include property remodelling, aids and adaptations, kitchens and bathrooms and similar works in relation to individual or small groups of properties on a responsive basis. In addition planned works may be instructed based upon performance in delivery of repairs and voids works.

The Works and Services above will be supported by the Contractors Information and Communications Technology (ICT) systems, architecture, and processes to manage, coordinate

and deliver the services as well as interface with the Council’s financial and Housing Management systems.

The properties covered by the Contracts currently consist of approximately 16,912 units comprising ‘Housing Revenue Account’ (HRA) housing stock, leased properties (Croylease) and ‘General Fund’ (GF) housing.

The total maximum contract value is estimated at £221 million (excluding VAT).