Contact Centre Software and Workforce Planning System
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £653,598 |
|---|---|
| Status | complete |
| Category (CPV) | 32551400 |
| Deadline | 13 May 2015 |
| Contract start | 1 Oct 2015 |
| Contract end | 30 Sept 2017 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-3db71bf3-ffc2-42c4-9c8a-bb3dcef4e9c6 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Vodafone Ltd | £653,598 | 24 Jun 2015 | active |
description
CQC require a multichannel customer service solution with intergrated fron office and back office workforce optimisation for its National Customer Service centre. The solution needs to support flexible deployment of multi skilled agents across front and back office areas. The system will allow managers to access reports, dashboards and real time data.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Nov 2017 | Award (award) | · | a80d7df2-4ff7-4572-b5d4-80b952ef2570-183258 |
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source
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