LAA complaints database 2022-2024
key details
| Value | £151,300 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Deadline | 20 Sept 2022 |
| Contract start | 30 Sept 2022 |
| Contract end | 29 Sept 2024 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-3b0e2717-b6ec-4afc-a665-eedd1059da1b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Civica UK Limited | £151,300 | 29 Sept 2022 | active |
description
The existing complaints database is not complaint with GDPR requirements and cannot be technically supported internally.
A procurement competition was needed to be conducted due to business investigating internal services that could provide a similar service. These were discounted as they either could not be provided intime or the contract did not have an inclusion for the LAA directorate.
Commercial conducted a keyword search on G-Cloud12 with the following words Saas complaints handling case reporting workflow configured and found that there were 2 services available, both being provided by Civica. The business then asked clarifying questions to ensure that all their expectations were met.
Triage have approved the budget for service for 2 years with a full understanding that this will be reviewed in 18 months where the additional budget for the remaining optional 2 years will be decided.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 7 Oct 2022 | Award (award) | · | 1d59d865-b901-4dfa-a95e-09695a72a92a-579022 |
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source
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