Omnichannel Contact Centre Solution
key details
| Value | £2,261,782 |
|---|---|
| Status | complete |
| Category (CPV) | 48517000 |
| Deadline | 26 Mar 2025 |
| Contract start | 1 Apr 2025 |
| Contract end | 31 Mar 2029 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-3a6a422e-dd80-4597-b3e8-3baecd7fe540 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Puzzel Ltd | £2,261,782 | 28 Mar 2025 | active |
description
This is a Contract Award Notice
The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre.
This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process.
The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months.
Total Awarded Value is maximum of all charges including any optional contract extensions.
Contract Reference: CQC CS 018
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 4 Apr 2025 | Award (award) | · | c5720778-4568-4046-a52e-36291de66199-838517 |
more from Care Quality Commission
- Annual Awareness Survey and Stakeholder Sentiment Survey · £62,188 · 22 Jul 2026
- File Storage, Retrieval and Destruction Services · £147,440 · 30 Jun 2026
- Adobe Licences (CCS ETLA) · £110,465 · 30 Jun 2026
- MAXQDA Subscription 2025-2028 · £33,622 · 30 Jun 2026
- MNSI Case Management System · £972,000 · 18 Jun 2026
- Employee Benefits · 12 Jun 2026
- CQC Exhibition Stand Build, Storage and Maintenance · £306,667 · 5 Jun 2026
- Recruitment Attraction and Advertising · £770,000 · 4 Jun 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Visual Collaboration Software (Mural) · Medicines and Healthcare Products Regulatory Agency · £19,492
- Microsoft Enterprise Agreement 2026-29 · Financial Conduct Authority · £25,000,000
- C459033 - BTH25-323 Portering Chairs · Bradford Teaching Hospitals NHS Foundation Trust · £13,937
- Burp Suite · Intellectual Property Office · £35,863
- ITEP1204 - Gartner Research Services · National Highways Limited · £207,200
- PAHT - Zesty - Patient Engagement Portal · The Princess Alexandra Hospital NHS Trust · £155,000
- MatchCode Liences · Somerset NHS Foundation Trust · £16,900
- Diligent Suite Boards · Intellectual Property Office · £75,300
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.