Broadacres Cloud Telephony and associated services 2022
key details
| Value | £120,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72400000 +1 more |
| Region | Yorkshire and the Humber |
| Deadline | 30 Nov 2022 |
| Contract start | 3 Jan 2023 |
| Contract end | 3 Jan 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-38183771-327f-4aa6-8385-34c7542d42b0 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Vonage Business Limited | £120,000 | 9 Dec 2022 | active |
description
| 1.1 | Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. |
| 1.2 | Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities. |
| 1.3 | Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation. |
documents
- https://www.contractsfinder.service.gov.uk/Notice/f1f6bbc5-6299-4659-81ca-c374cf4bb7fc , tenderNotice
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=NOV165511 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 15 Nov 2022 | Tender (tender) | · | f1f6bbc5-6299-4659-81ca-c374cf4bb7fc-590331 |
| 23 Dec 2022 | Award (award) | · | de82919f-ecef-4756-bf3b-3d175d3e6cf1-601905 |
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source
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