Provision of an Outsourced Contact Centre and Business Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £73,910,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72222300 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West |
| Deadline | 19 Feb 2025 |
| Contract start | 2 Feb 2026 |
| Contract end | 1 Feb 2028 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-378ab2f7-dba0-4f9e-9c09-f1426ab84aed |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| SERCO LIMITED | £73,910,000 | 9 Feb 2026 | active |
description
This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Mar 2026 | Award (award) | · | abd7ba2e-d1fb-415d-b86a-3bf6a8646b59-887738 |
more from Crown Commercial Service
- Provision of Future Civil Service · £1,666,660 · 29 Jul 2026
- Provision of External Legal Panel Support for Patrick Finucane Inquiry · £8,000,000 · 28 Jul 2026
- The Provision of an Energy Portfolio Management System · £207,000 · 28 Jul 2026
- The Provision of Apprenticeship Training and EPA for the Level 3 Customer Servic · £60,000 · 23 Jul 2026
- Provision of Specialist Support for GCA · £0 · 23 Jul 2026
- Provision of Accelerating AI-Enablement at the GCA · £98,000 · 22 Jul 2026
- Provision of Framework Auditing, Compliance and Support for MarComms (Lot 1) · £1,591,384 · 3 Jul 2026
- Provision of Salesforce Products and Related Services · £8,200,000 · 2 Jul 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Contact Management System · Revenue Scotland · £250,000
- APHA Digital Audit Platform · Animal and Plant Health Agency · £84,196
- Urban Traffic Management and Control System (UTMC) · National Highways Limited · £680,700
- GIS Mapping Software · York and North Yorkshire Combined Authority acting on behalf of itself and the Chief Constable of North Yorkshire Police · £345,645
- Provision of UNIT4 FMS Maintenance and Support · University of Strathclyde · £82,676
- Supply Internet and Cyber Security Services · REDHILL ACADEMY TRUST · £738,095
- ScotAccount Contact Centre · Scottish Government · £58,600
- CPU 8042 - TRO & Collision Data software · Nottingham City Council
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.