Digital Debt Services Project

The DWP wishes to purchase a debt management system which includes implementation, provision, management and operation for a range of operational sites that house approximately 2,300 staff. Debtor volumes will be 9 million + by 2021/22. Further development of the service may see this increase to between 12-15 million debtors and this would equate to between approximately 36-45 million individual debts. Any system must be scalable and must be able to integrate with a variety of channels (e.g. selfservice) as more customers will interact with us 'on-line'. The current debt management operation successfully recovers in excess of £1 Billion annually.

The potential Supplier will be expected to handle an increased volume of debtors and debts, with flexible, scalable, configurable functionality that as a minimum must include:

• The ability to account for debt and recoveries
• Workflow
• Ability to integrate with multiple IT systems and to newly built or purchased 'selfservice' functionality for citizens and telephony
• Data analytics

Additional information:

The Authority is administering the procurement process electronically via the DWP eProcrurement Solution (ePS) Portal. No hard copy documents will be issued during the competition and all communications with Authority (including final submission of tenders) will be conducted via the DWP ePS Portal.

1.Register on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure).

2.Express an interest in this Opportunity - Login to the portal with the username/password - Click the SQs/ITTs open to all suppliers link - Click on the relevant SQ / ITT to access the content - click the Express Interest button at the top of the page - this will move the SQ ITT into your My SQs / My ITTs page - you can now access any attachments by clicking 'Buyer attachments' in the SQ/ITT Details box

3.Responding to the tender: Please submit your response when completed. Failure to do this will result in your bid not being visible to the buyer. The 'submit response' button is at the top centre of the screen. Your submission should also include the supporting evidence for your response to the economical and financial standing questions.

In respect of an indicative contract value for this requirement the Authority considers that the market should determine an appropriate value based on the Authority's requirement.

The OJEU contract notice can be viewed at the following link: http://ted.europa.eu/udl?uri=TED:NOTICE:67957-2018:TEXT:EN:HTML&src=0