Procurement of an Inquiry Information Line

The key objective for this procurement is to have a confidential Inquiry Information Line, procured via a fair and transparent process, that will provide the required services that include, but will not be limited to the following:

Handling calls from members of the public, including liaison for booking people on to the Truth Project private sessions.

Identifying information that may need to be escalated or referred due to safeguarding concerns, and making those referrals to those such as the police.

Collating information to disclose to the Inquiry in relation to calls and cases.

Providing monthly Management Information Reports to the Inquiry highlighting the progress/changes made, numbers of calls received and trends in call subjects.

Providing emergency counselling support for victims and survivors traumatised by publicity surrounding the Inquiry or as a result of disclosing their details to the Inquiry Information Line.

Providing a call-back service to individuals identified by the Contractor and/or the Inquiry.

Additional information: This procurement will be managed electronically via the Crown Commercial Service’s eSourcing Suite. To participate in this procurement, participants must first be registered on the eSourcing Suite.

If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link ‘Register for CCS eSourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Full instructions for registration and use of the system can be found at

https://ccs.cabinetoffice.gov.uk/i-am-supplier/respond-tender

Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing seema.banerjee@iicsa.org.uk.

Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered supplier; and the name and contact details for the registered individual sending the email. The eMail will be processed and then the buyer will enable the supplier to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done.

For technical assistance on use of the eSourcing Suite please contact Crown Commercial Service Helpdesk : Freephone: 0345 010 3503