Helpdesk System
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £35,700 |
|---|---|
| Status | complete |
| Category (CPV) | 72253000 +1 more |
| Deadline | 22 Mar 2024 |
| Contract start | 1 Apr 2024 |
| Contract end | 31 Mar 2025 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Freshworks Technologies UK Limited | £35,700 | 28 Feb 2024 | active |
description
Freshworks' omnichannel customer-support platform consists of FreshDesk (Email,Social), FreshChat (chat), FreshCaller (telephony) and Freddy (AI/BOTS). It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. It is intuitive, configurable and offers value through flexible pricing plans to suit customers of all sizes.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Apr 2024 | Award (award) | · | a77aae8d-e18f-4e7f-a4bc-a6deeaa3d113-745594 |
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source
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