Staffordshire and Stoke on Trent Challenging Behaviour Security Service

The Staffordshire and Stoke-on-Trent Integrated Care Board currently commission the Challenging Patient Behaviour Service (CBSS) across the ICB area. The CBSS has been in place for many years having previously been known as the General Practice Security Service. The service provides security services and personnel to individual GP practices and for the Special Allocations Service (SAS) providers.

This service allows GPs and their staff to deliver services to patients who the practice determine have been verbally or physically aggressive in the past, to an extent where advice and support is required, to ensure the safety of staff and patients whilst undertaking appointments, clinics and consultations. The service also provides advice to practices regarding how best to deal with challenging patients.

The service provides for Challenging Behaviour Security Officer(s) to be made available to Staffordshire and Stoke-on-Trent GP practices as required and also to attend Special Allocations Scheme providers (there are 4 providers across Staffordshire and Stoke-on-Trent). Commissioners have set a fixed tariff for provision of the CBSS and details of this can be found with the ITT documents.

Further details including how to place a bid, please follow this link: https://mlcsu.bravosolution.co.uk and search for ITT number 974.

Additional information:

Midlands and Lancashire CSU are conducting this procurement exercise as an agent for another NHS body with whom the successful bidder(s) will enter into contracts for the supply of the services.

The contract conditions will be set out in the Invitation to Tender. Further details will be made available via documentation and information released during the course of the tender process.

This exercise will be conducted on the Midlands and Lancashire CSU portal at https://mlcsu.bravosolution.co.uk

• (i)Candidates should register on the portal at https://mlcsu.bravosolution.co.uk (registration and use of the website is free of charge). If your organisation has registered previously, you do not need to reregister;
• (ii)Once registered, candidates must submit your reply on the website and by email by the deadline stated. For technical support in submitting your expression of interest contact the Bravo Solution Helpdesk on +448003684850 or E-mail: help@bravosolution.co.uk.