Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £43,006 |
|---|---|
| Status | complete |
| Category (CPV) | 32412000 |
| Deadline | 1 Dec 2025 |
| Contract start | 31 Dec 2025 |
| Contract end | 30 Dec 2027 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45 |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £43,006.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Digital Space Cloud Services Limited | £133,000 | 19 Dec 2025 | active |
| Digital Space Cloud Services Ltd | £43,006 | 22 Dec 2025 | active |
description
The following describes the main components of the service.
- Delivery of professional services
- Digital Space Contact Centre Annual Software & Support
- Digital Space Amazon Connect
- Softphone, Reporting and Wallboard
- Amazon Connect webchat and directed chat where applicable
- Amazon Connect and Lex Gen AI where applicable
- Digital Space managed service The following describes the main components of the service.
- Delivery of professional services
- Digital Space Contact Centre Annual Software & Support
Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48 3
- Digital Space Amazon Connect Softphone, Reporting and Wallboard
- Estimated AWS Resale calls, storage etc..( Note AWS resale re calls, storage etc is estimated and dependent on usage.)
Estimated Digital Space Agent Numbers, AWS Resale calls, Chat, Gen AI where applicable , storage etc..( Note AWS resale re calls, storage dependent on usage.)
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Apr 2026 | Award (award) | · | 746b3b9a-e942-487b-aebd-b00f6d84c0af-893923 |
| 22 Apr 2026 | Award (award) | · | 9b243168-13f1-4079-b706-ca26c366e85f-894006 |
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source
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