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TOM Delivery Partner for CCG (CW95581)

H M REVENUE & CUSTOMS Published 18 Dec 2024 Contracts Finder
The value below is a framework or dynamic market ceiling: the maximum that could be spent across all call-offs, not the value of a single contract. Aggregate figures on this site exclude these to avoid double counting.

key details

Value£4,165,000
Statuscomplete
Category (CPV) 79420000 +1 more
Deadline29 Jun 2024
Contract start22 Jul 2024
Contract end21 Jul 2026
Procedureselective
SME suitableNo
OCIDocds-b5fd17-309c4adf-04d7-436d-b576-d72039653000

Award

SupplierValueDateStatus
Baringa Partners LLP £4,165,000 20 Jul 2024 active

description

Provision of support and design of a Target Operating Model for Customer Care Group incl. governance, process data, technology, people and skills.

Wave 1: better use of planning in operations.

Wave 2: enabling CCG to have a flexible workforce.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
18 Dec 2024 Award (award) · 1c8b1ba5-6265-4b8a-a4ce-238a4fa97480-812091

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source

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