Bilingual Labelling Software Service

NHS Frimley ICB sought to commission a software that can be used by pharmacies and hospitals across the NHS Frimley ICS footprint to translate and print medication information, instructions and warnings. Printed labels in different languages were a requirement, along with bi-lingual labels (English + second language) to support patients, by giving them a better understanding of how to take their prescribed medication, helping to reduce errors, improve medication adherence and enhance patient safety and experience.

The purpose and aim to source a software that will improve the quality of services by translating medication directions into other languages thereby supporting people to take their medication correctly and safely. It will help reduce health inequalities by helping people who may not have English as their first language to take their medication as the clinician instructs them to.

The Commissioner is directly awarding a contract to Druginfo Ltd (Written Medicine) in accordance with the G-Cloud 13 (RM1557.13) guidance. The total value of the initial 1 year contract term is £50,000 (Exc VAT) with an optional extension of one period of up to 12 months, giving a maximum possible contract value of £100,000 (Exc VAT). The initial 1 year contract period will commence on the 1st August 2024.

This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner(s).

Additional information: The contract value of this procurement is under the threshold that is subject to the full regime of current EU procurement legislation and governed by the Public Contracts Regulations 2015. Therefore, the rules of this Regime do not apply.