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1516BC11 Customer Experience of Stopping Tax Credits and Transition to Universal Credit

H M Revenue & Customs Published 18 Nov 2016 Contracts Finder

key details

Value£57,290
Statuscomplete
Category (CPV) 73000000
RegionLondon
Deadline26 Nov 2015
Contract start11 Dec 2015
Contract end29 May 2016
SME suitableYes
OCIDocds-b5fd17-2fe4465e-adc9-11e6-9901-0019b9f3037b

Award

SupplierValueDateStatus
Ipsos MORI £57,290 8 Dec 2015 active

description

The research will inform the improvement of the current ‘stopping tax credits’ service, and will inform the development of further services designed to move larger volumes of tax credits customers to Universal Credit. It will help ensure that the customer journey is as smooth as possible, and inform communication products (from DWP and HMRC) for customers moving into Universal Credit.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
18 Nov 2016 Award (award) · 54b8e155-ce2e-4732-9ae8-39c4bc0b2ef5-84332

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source

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