Telephony and Contact Centre Service
key details
| Value | £1,945,154 |
|---|---|
| Status | complete |
| Category (CPV) | 32500000 |
| Deadline | 6 Sept 2024 |
| Contract start | 2 Dec 2024 |
| Contract end | 1 Dec 2029 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Charterhouse Voice & Data Ltd | £1,945,154 | 28 Oct 2024 | active |
description
B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Nov 2024 | Award (award) | · | 634ff4ab-c3ff-403b-9602-5cdc109e9c82-800872 |
more from Bath and North East Somerset Council
- BWR Phase II Legal Services · £311,625 · 12 Jun 2026
- Englishcombe Lane Supported Housing project · £397,187 · 9 Jun 2026
- Language and Interpretation Services for B&NES Council · £335,000 · 5 Jun 2026
- SOMER VALLEY ENTERPRISE ZONE - VIABILITY & DELIVERY · £99,200 · 29 May 2026
- Housing System · £166,500 · 22 May 2026
- Housing viability software · £46,434 · 22 May 2026
- Repowering (electrification) of Refuse Collection Vehicle · £328,230 · 11 May 2026
- OFFICE SUPPLIES 2025 · £300,000 · 6 May 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Call-Off Contract (Lot 4e Paging and Alerting) for the prvsn of Network Services · West Sussex County Council · £167,122
- Technology Enabled Care Services at Aster Group · ASTER GROUP LIMITED · £3,000,000
- Telecare Equipment and Associated Services · Connexus Homes Limited
- DDaT25528 - SIP Trunking and Cloud Telephony Services · UK SHARED BUSINESS SERVICES LIMITED · £55,215
- Hardwired Alarm (PSTN) Replacement · NSAH (ALLIANCE HOMES) LIMITED · £285,584
- Provision of Corporate and IT Voice over Internet Protocol (VoIP) telephony across NHS Essex Integrated Care Board (Essex ICB) including Brentwood Community Hospital (BCH) · ATTAIN HEALTH MANAGEMENT SERVICES LTD · £158,580
- GB-St.Helens: Contract Award Notice - Alertacall Housing Proactive · Torus62 Limited · £5,780,970
- Call offs from Dynamic Purchasing System TD1480 for Q3 2025/26 · DERBY CITY COUNCIL · £37,077
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.