CJ720 Clearing Contact Centre - RM6116 Network Services 3
key details
| Value | £342,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72212510 |
| Region | Yorkshire and the Humber |
| Deadline | 14 Apr 2024 |
| Contract start | 16 Apr 2024 |
| Contract end | 15 Apr 2027 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Vodafone Limited | £342,000 | 14 Apr 2024 | active |
description
To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Apr 2024 | Award (award) | · | 11eff166-a5a5-467e-9805-d2c358be37a9-742263 |
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source
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