Pulse vADC support 30/09/2022 - 29/09/2023
key details
| Value | £10,200 |
|---|---|
| Status | active |
| Category (CPV) | 48000000 |
| Deadline | 28 Sept 2022 |
| Contract start | 30 Sept 2022 |
| Contract end | 29 Sept 2023 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-2ecb4176-dd56-4778-8615-2bcbe1561f1b |
description
Renewal of support and licensing is required for the following device serial numbers:
| - | MNT-STM-2000-L-1 S/N: 665564 |
| - | MNT-STM-2000-L-1 S/N: 665565 |
| - | MNT-STM-2000-L-1 S/N: 663874 |
| - | MNT-STM-2000-L-1 S/N: 665562 |
Of the two service support offerings (Gold or Platinum), we have historically and still require Gold Protection level, which provides the following:
| • | 24x7x365 Global Support Centre assistance |
| • | Customer Support Portal access |
| • | Online knowledge base, technical documentation and support forum access |
| • | Software updates |
| • | Hardware replacement |
| • | Customer Enabled Escalation on the CSP |
| • | Maintenance Window Coverage |
| • | Support Notifications |
| • | In-depth Root Cause Analysis on demand |
| • | E-Learning access |
documents
- https://www.contractsfinder.service.gov.uk/Notice/c5e469ed-5a68-4098-8506-26a068138b0b , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Sept 2022 | Tender (tender) | · | c5e469ed-5a68-4098-8506-26a068138b0b-573217 |
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source
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