Proc 627 - Appointment Booking Tool

To develop a scheduling tool to assist the Asylum Operations function schedule over 25,000 asylum interviews each year. Each interview involves the scheduling of several resources, and significant administration effort is required to maintain this process at the required level of quality.

The core requirement for the application is to provide a scheduling tool for the substantive asylum interview. This is the key interview that most asylum-seekers have to attend in order to provide details of their claim so that the caseworker can make a decision. This is a critical point in the asylum process as it is pivotal to the decision-making process and life-changing for the applicant, so the quality of the event and reliability in its execution are critical. The substantive interview is complex in that is requires several resources to be available in order for it to take place.

Interviews are often cancelled, moved or have to be rebooked if there is an applicant no-show. This is time-consuming and must be tracked and managed.

The system will be built as a set of services so that it can be used through a user interface or through other systems requesting automated booking of slots based on an agreed set of criteria.

Link to opportunity notice: https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14505