CCHR19A76 - The Provision of Customer Experience (CX) Training for GCS

A one day training module (to commence 9.30am/10.00am - concluding 16.00pm/16.30pm) delivering to an anticipated 15 - 18 GCS attendees per session. Delivery to be monthly on a date to be arranged and agreed between supplier and GCS.

Additional information: Potential Providers must first be registered on the Crown Commercial Service e-Sourcing Suite in order to respond to the Procurement. If you have not yet registered on the e-Sourcing Suite, this can be done online at https://crowncommercialservice.bravosolution.co.uk following the link 'I am a New Supplier User'.

Please note that, to register and to enable any subsequent contract award, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering. Potential Providers should note that it could take up to 10 working days to obtain a DUNS number.

Full instructions for registration and use of the system can be found at:

http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender

Once you have registered on the eSourcing tool, you will be able to express your interest in this specific procurement. Your registered user will receive a notification email to alert them once this has been done.

Note: If you require additional users from your organisation to see the Invitation to Tender ITT, do not repeat the registration process as this will create a new separate organisation account; instead the registered user can add additional users to the existing supplier organisation account via "User Management" > "Manage Users" > "Users" > "Create".

To express your interest in this procurement:

1. Login to the eSourcing Suite portal;
2. On the dashboard select the link ITTs open to all suppliers;
3. On the "ITTs Open to All Suppliers" webpage you will see one or more procurements listed, click on the procurement name you wish to access;
4. Click on 'Express Interest' at the top of the next screen;
5. You can now access the published documents in the eSourcing Suite portal.

It is advised however that Potential Providers register as soon as practically possible in order to have a sufficient amount of time to respond.

For technical assistance on use of the e-Sourcing Suite please contact the Customer Service Centre:

Telephone: 0345 410 2222

Email: eEnablement@crowncommercial.gov.uk